Tallink Takso AS has been offering high quality transportation service in Tallinn since 2007. Tallink Takso operates 3 brands: Tallink Takso, Takso 24 and Tallink Taksobuss; all focused on meeting their customer expectations for comfort and flexibility, safety and reasonable prices.
Tallink Takso had been using a solution for call center and onboard software, which over time didn’t meet all the needs of the growing company. Hence the company felt a need for a custom-made solution that could be further developed as business changes.
Uptime built a custom system that consist of three major components:
The system is being constantly developed further to automate even more business processes and customize it to meet taxi drivers’ and call center employees’ needs.
"Software development has become a daily part of what we do. Moving forward in today’s market situation is impossible without a reliable software partner. With Uptime we have established a good working relationship that we can rely on."