Tallink Takso AS has been offering high quality transportation service in Tallinn since 2007. Tallink Takso operates 3 brands: Tallink Takso, Takso 24 and Tallink Taksobuss; all focused on meeting their customer expectations for comfort and flexibility, safety and reasonable prices.
Tallink Takso had been using a solution for call center and onboard software, which over time didn’t meet all the needs of the growing company. Hence the company felt a need for a custom-made solution that could be further developed as business changes.
Uptime built a custom system that consist of three major components:
The system is being constantly developed further to automate even more business processes and customize it to meet taxi drivers’ and call center employees’ needs.
"Software development has become a daily part of what we do. Moving forward in today’s market situation is impossible without a reliable software partner. With Uptime we have established a good working relationship that we can rely on."
Aripaev.ee is the biggest local business media portal and one of the most visited web pages in Estonia covering business news and publishing different lifestyle portals. The business newspaper is published since 1989, company publishes also magazines, books, handbooks, information letters and organizes business conferences. The owner of Äripäev is the biggest northern media group Bonnier Group.
Uptime LLC has been development partner to Estonian media company Äripäev since 1994. Äripäev Infopank (“Info Bank”) is their newest development with Uptime, which involved creating a database with more than 350 000 personal profiles and 310 000 company profiles. The software development project involved the development of different tools which clients can use to make queries on the database and order specially tailored products or overviews.
With Äripäev Infopank tools it is possible to create lists with filters, based on companies and people, to support business marketing and to analyse business segments by volume. Companies can also put together target lists for sales and marketing actions.
At the Äripäev Info Bank there is a data management module that regularly updates the information from the Business Registry, Estonian Tax and Customs Board, other public sources of information and from direct contacts.
Uptime software development for Äripäev lasted 8 months and included a new back-end system with database, data source interfaces and data logic. Äripäev’s data management team now have a new environment for data validation, correction and additions. Infopank.ee website has already been created by Uptime earlier.
"The aim of the Info Bank is to provide business managers and professionals an environment in which business results of their competitors and partners are presented in an easily readable form by analysing financial and material data about companies and individuals, highlighting key indicators, helping our clients make business critical decisions and succeeding. Uptime, in a short space of time, fulfilled our vision of data warehouse with sophisticated details and link-oriented data slots, with which you can carry out a thorough business analysis. We will continue to develop new services and open up the potential of the new system together."
Established in 2000, Enterprise Estonia (EAS) promotes business and regional policy in Estonia and is one of the largest institutions within the national support system for entrepreneurship by providing financial assistance, counselling, cooperation opportunities and training for entrepreneurs, research institutions, the public and non-profit sectors.
In 2006, EAS decided to move on with digital document management system. Selected solution was MS Sharepoint.
The main goal, when Uptime started a software development project with EAS, was to move to fully digital document management system what can handle document management tasks and track history.
For today, solution is used at one of the main digital systems supporting EAS self-service environment, accounting, CRM and project management software. System joins documents arriving from different channels and adds relations with application management, tenders, and other processes of organization. There are over 140 000 documents created yearly in organization, so the important part of solution is desktop created for users where they can find necessary documents for different tasks quickly.
Document management system was made on Sharepoint platform, because this was the most suitable solution for client and Uptime has long-time experiences in Sharepoint development.
"There are no steel cabinets any more in our office and archive rooms are turned to meeting rooms within last 10 years, if we moved to paperless document handling. This has made all business processes significantly faster. It was not easy for developer to follow our organization´s peculiarity. Uptime has not been discouraged of that, they are enthusiastic and respect their promises."
ABB is the leading international company in the area of power and automation technology that serves infrastructure and industrial businesses and provide jobs for 140,000 people around the world. Company´s activities are divided into two areas: production and sales. ABB Estonia was established in 1992. The company’s headquarters and factories are located in Harju County, Jüri and nearly 1,400 people are employed.
ABB needed project management tool for planning and managing the production process in the switchboards and other LVS (Low Voltage Systems) products manufacturing plant.
We developed a custom software that will help ABB reach their sales and production goals. The software is useful for production managers, project managers and sales personnel, enabling them to promptly compile RFP-s and gives overview of the tenders and orders. It also provides a simplified overview of the project status. A single system helps to manage sales goals, projects and their budget, as well as send data directly to the accounting software for calculation of invoices and salaries and compile reports. Price calculation module helps to very quickly evaluate the length and cost of a project.
We develop the software consistently further so ABB could manage the manufacturing processes even more efficiently.
“In long-term software projects, there will be inevitable challenges, which must be solved by developer and customer together. Uptime is always taken them seriously and solved tasks arising to achieve the best results.”
Department of Development and Design, Manager
"The opportunity to implement a custom software that is developed specifically to match our needs has really helped us to simplify the production and make it more efficient. I'm sure none of the ready-made software solutions could do that."
Stoneridge Electronics is international company of hundreds of specialists with different skills who are employed in Stoneridge factory at Tänassilma industrial park, Estonia. New Technologies need constant development of personal skills, so it´s very important to plan and schedule right trainings for everyone. It´s also important to get overview of current skills of workers. Stoneridge ordered an information system for that from Uptime.
Cooperation was very good between developer and client, because client was always ready to think together with developer and actively supported the whole process. So, the solution was ready to use even before deadline.
Stoneridge Inc. was established in 1965. Their products are generally from automotive and machinery industry. Company produces electrical and electronic components for machines, tractors, buses and trucks. Biggest Stoneridge clients are well known companies like MAN, Daimler, Ford, General Motors, Volvo and Scania.
In Estonian factory, Stoneridge produces electronic control modules, electricity distribution modules, tachographs, supporting products and door modules. There is also product development team in Estonian factory, so training and skills development is very important there. New information system helps to organize it much more effectively.
"Our staff skills reinforcement and continuous training is very important to us. Because of that, a staff training and competencies Information System is important Project for our Estonian factory. The result met the expectations and we were pleased that we were able to keep up with the process constantly. Developer took into account our feedback, delays and promises were detained. The project was completed even faster than promised."
aripaev.ee is a business media portal, one of the most visited websites in Estonia. Newspaper Äripäev is published already since year 1989. The company today is issuing altogether three newspapers, numerous books, manuals, newsletters, and organizing business conferences. Owner of Äripäev is the largest Nordic media group Bonnier.
Uptime is Äripäev´s development partner since 1994.
Äripäev wanted to implement the software that would better manage the process of purchase and sales of their publications. Many of today´s consumers prefer to control the process of buying the products and services they need, so it is important to provide the self-service possibility.
Uptime developed a user-friendly web shop that enables Äripäev to offer their publications for sale conveniently and from a single source. We used a template software Nop Commerce and customized it to the specific needs and requirements. The customer is directed to finalize their purchase in the web shop´s shopping basket from all of Äripäev´s sites and theme webs via interfaces.
Depending on the customer´s purchase, system can recommend additional products that might be of interest. This will also give Äripäev an opportunity to learn more about their clients and their shopping preferences.
We develop the e-commerce environment continually with additional product categories, while improving the reliability and user experience of the system.
"Media business is vigorously moving to web and it is crucial, that issued paid content is accessible for the customers 24/7. Uptime´s offer supported our vision of the modern e-commerce solution. It is important to realize that a web-shop is never fully completed and you can only have a common journey to develop such business-critical information system with the partner whom you know very well. "
Alexela Oil has one of the biggest fuel station chains in Estonia. With network consisting of 63 service stations all over the country, from which 59 are automated, no car is left on the road with an empty tank.
Uptime is Alexela Oil’s IT partner since 1992.
Alexela Oil needed a software to handle all transactions of the customers´ fuelcards.
For the solution, we offered a card centre software, which enables 24/7 online and offline exchange of data between the card program and the filling stations. The system also issues invoices, monitors the receipt of payments and compiles reports.
Today, all refueling operations are managed by the card centre software .
In addition, customers of Alexela Oil can also use a convenient self-service environment and manage their Alexela account, for example, change the personal data. Self- service environment works on any internet browser. Mobile application runs on both Android and iPhone platforms.
" It is very important for Alexela Oil that our card center software is constantly up and running. We want to be sure the service our customers receive is flawless and they continue to choose Alexela´s filling stations. We know that Uptime is taking good care of the development, maintenance and smooth operation of our software. "
T grupp AS offers services for public transportation system, serving more than 40 bus companies and mediating over 4 million bus tickets a year. Bus tickets are sold via Tpilet, including website www.tpilet.ee, ticket offices and self-service ticket machines in the bigger bus stations and at the airport. The company also manages several bus stations. International market-oriented transport solutions and products are offered under the Tsolutions brand.
T grupp originally needed new software to modernize and improve ticket sales business. The software had to ensure the continuous and timely data and simplify the expansion of the sales network. The idea of using the developed software as a product and going to the foreign markets came later. Since then, software is constantly upgraded and developed in order to be able to provide customers with a complete solution. Therefore, to meet the new needs we rewrote the software and migrated it into Azure cloud. Legacy software that was running on in-house servers was repackaged/developed to Azure building blocks like web API, database service, API Apps etc. The web server was updated with proxy configuration to support big loads. Now we have a hybrid system that runs in cloud, leveraging all the cloud benefits. At the same time, we have synchronized the second site on premises for disaster recovery situations.
Today Tpilet is used in Estonia, Poland, Finland, Bulgaria and Hong Kong. Negotiations with several major bus and train companies from all over the world are ongoing.
" Good functioning of the information system that meets our customers' needs is a vital business-critical need for our organization. Uptime´s strong and competent software development team can create information systems even with very complex business logic. "
SOS Children’s Village provides family-based home for children without parental care, making sure these kids can still grow up in the environment that provides love, respect and security.
The first Village was established in 1995 and the program has since helped raise over 1000 children.
For Association of SOS Children´s Village, it is very important to thank each supporter and to keep all information related to history of the donations.
There are long-term or single donations, private donators and businesses. Depending on the type of the donator, data that has to be collected is different.
So far, all information was kept in massive Excel tables, which did not enable adequate availability and user convenience.
Uptime created a solution using Microsoft CRM software and adapting it to the specific needs of SOS Children’s Village.
Since it is also important to interact and share information with the supporters, we created an interface using e-mail marketing software Mailbow.
To help current and future employees understand how to use the new programs, we prepared a paper manual and conducted trainings.
" Uptime is a great business partner due to their knowledge and experience. They know what will work and create the right solution. Plus they are there to help, until you really understand how to use your new software. "