In a situation where Bolt, Uber and other ride-sharing services have been vigorously entering the market and making booking very easy, Tallink Taxi, a traditional taxi service provider, has been looking for a mobile app to make ordinary taxi service booking more convenient. The new app allows the customer to book a taxi faster and more conveniently than by calling, and can track how far is the arriving car already. On the other hand, the app also offers the advantages of ordinary taxi services that meet all requirements. Taxi drivers can have more work done with the new app.
The taxi client will be able to see the estimated cost of the journey and the time of arrival, which will be calculated on the basis of traffic and previous experience.
The Taxilink application was developed by Uptime, who has previously done software development for Tallink Taxi. A year ago, Tallink´s taxi call center, on-board computer and backoffice software were completed by Uptime. A taxi app provides the comfort of a ride sharing service with the assurance of quaranteed service quality of an official taxi service.
The new mobile application was created with a simple and clear user interface using the VueJS framework and developed using Cordova, VueJS, Firebase and Azure cloud services.
One of Estonia's largest taxi companies, Tallink Takso and Takso24, introduced a new taxi app developed in Estonia. Compared to existing ride sharing apps, the new app always offers the customer an official taxi with a fixed fare. Bolt and Uber have significantly changed the situation in the Estonian taxi market. The application Taxilink, created in cooperation with Taxitech OÜ and Uptime OÜ, gives a traditional taxi company the opportunity to compete with the technology giants in their home market. Before the journey you can get an approximate cost and the time it takes for taxi to arrive. The price is calculated using a calibrated taximeter and is calculated on a per-kilometer or time-based rate, but not both at the same time. The application is not using a bid-demand coefficient algorithm, so all booked taxi fares are always calculated at the same price, regardless of the day and time.
Tallink Takso AS has been offering high quality transportation service in Tallinn since 2007. Tallink Takso operates 3 brands: Tallink Takso, Takso 24 and Tallink Taksobuss; all focused on meeting their customer expectations for comfort and flexibility, safety and reasonable prices.
Tallink Takso had been using a solution for call center and onboard software, which over time didn’t meet all the needs of the growing company. Hence the company felt a need for a custom-made solution that could be further developed as business changes.
Uptime built a custom system that consist of three major components:
The system is being constantly developed further to automate even more business processes and customize it to meet taxi drivers’ and call center employees’ needs.
"Software development has become a daily part of what we do. Moving forward in today’s market situation is impossible without a reliable software partner. With Uptime we have established a good working relationship that we can rely on."
Technopolis Group is the pre-eminent provider of policy advice and support to decision making – grounded in evidence and experience – to organizations and people with a mission to address environmental and societal challenges and achieve economic growth by means of science, technology, innovation and education.
Technopolis Group has offices all over Europe (including UK, Netherlands, Belgium, Germany, Austria, France, Sweden, Estonia) and Latin America.
To improve collaboration and information sharing in the multi-location working environment, Technopolis Group decided to adopt Office 365 and move e-mail accounts and calendars of all employees to cloud based service. They trusted Uptime to manage this large-scale IT project.
We took responsibility for full management of the project. We analysed the Group´s IT environment to plan a successful cloud solution implementation, consulted on acquiring the necessary license types with best fit for Technopolis Group’s business needs, prepared the infrastructure, set up Active Directory Services and migrated users data to the cloud.
Now when the solution is fully deployed, we have created a platform which enables Technopolis Group to transform its business processes and improve the information gathering.
"Uptime offered proficient consulting and support throughout this process and were always there for rapid response and action. I especially appreciate their patient investigation and optimisation of the complex licensing process."
T grupp AS offers services for public transportation system, serving more than 40 bus companies and mediating over 4 million bus tickets a year. Bus tickets are sold via Tpilet, including website www.tpilet.ee, ticket offices and self-service ticket machines in the bigger bus stations and at the airport. The company also manages several bus stations. International market-oriented transport solutions and products are offered under the Tsolutions brand.
T grupp originally needed new software to modernize and improve ticket sales business. The software had to ensure the continuous and timely data and simplify the expansion of the sales network. The idea of using the developed software as a product and going to the foreign markets came later. Since then, software is constantly upgraded and developed in order to be able to provide customers with a complete solution. Therefore, to meet the new needs we rewrote the software and migrated it into Azure cloud. Legacy software that was running on in-house servers was repackaged/developed to Azure building blocks like web API, database service, API Apps etc. The web server was updated with proxy configuration to support big loads. Now we have a hybrid system that runs in cloud, leveraging all the cloud benefits. At the same time, we have synchronized the second site on premises for disaster recovery situations.
Today Tpilet is used in Estonia, Poland, Finland, Bulgaria and Hong Kong. Negotiations with several major bus and train companies from all over the world are ongoing.
" Good functioning of the information system that meets our customers' needs is a vital business-critical need for our organization. Uptime´s strong and competent software development team can create information systems even with very complex business logic. "
Puumarket AS is a wooden material retail and wholesale company, established in 1991, offering a wide assortment of wooden materials.
Puumarket is a founding member and a long-time supporter of the wood dignifying program and a founding member of the Wooden Building Cluster.
Puumarket´s sales offices are located across country, so the company´s management team needed a solution that allows team members to share and synchronize their calendars and e-mails in Outlook and mobile, and share creation of documents. Some of the company´s employees did not need the collaboration function.
Based on Puumarket´s business needs, hybrid solution was the answer to suit all user groups. E-mail accounts of the accountable team members were moved to Office 365 platform, that includes collaboration software and automatic synchronization of e-mails and calendars. E-mail accounts of employees who did not need the groupwork capability, remained into mail-server of a local provider. Puumarket decided to move its IT-system to cloud server gradually and on basis of need, not all at once, which will also save costs.
Puumarket plans to introduce additional Office 365 features such as groupwork portal “OneDrive for Business”, a solution that enables creating and storing of documents both computer based and in the cloud, and “Skype for Business”.
" We appreciate Uptime´s way of doing business. They thoroughly investigated our company´s requirements and found the best solution in terms of our specifics and employees´ needs, which now gives us an opportunity to considerably save the valuable time. "